This article provides an update on a case of technical negligence by PECO in 2018 and 2019, when their automated phone service which informs customers of a service shutoff 72-hours ahead of the termination failed to make the call (2018) or gave the wrong termination date (2019). This article documents the state of the settlement and the terminations. Approximately 1500 households never had service restored from these shutoffs, which occurred prior to the pandemic.
Andrew Maykuth, "Peco improperly shut off nearly 50,000 customers because of computer glitches", contributed by Alison Kenner, The Energy Rights Project, Platform for Experimental Collaborative Ethnography, last modified 31 May 2021, accessed 26 April 2024. https://energyrights.info/content/peco-improperly-shut-nearly-50000-customers-because-computer-glitches
Critical Commentary
This article provides an update on a case of technical negligence by PECO in 2018 and 2019, when their automated phone service which informs customers of a service shutoff 72-hours ahead of the termination failed to make the call (2018) or gave the wrong termination date (2019). This article documents the state of the settlement and the terminations. Approximately 1500 households never had service restored from these shutoffs, which occurred prior to the pandemic.