**If yes to Q21** What did you do to address these disruptions? (Q21B)

This chart reflects responses to Question #21 from the Winter 2020 survey, which asked, “If yes to Q21** What did you do to address these disruptions?” This was an open-ended question, and there were 29 responses. Responses to this question were thematically coded, with all responses fitting into one or more of the following themes: 

• Contacted utility company 

• Took adaptive measures

• Contacted maintenance/HVAC technician 

• Waited it out

• Contacted an energy assistance organization

• Other

The most common theme was “waited it out”, with 12 responses fitting into this category, followed by “contacted utility company”, with 11 responses fitting into this category. Five responses were categorized as “took adaptive measures”, and some examples of adaptive measures that were taken include using space heaters, restarting the wifi router, and cooling down using a neighbor’s hose. Three responses were categorized as “contacted maintenance/HVAC technician” and two responses were categorized as “contacted an energy assistance organization”. Two responses were categorized as “other”, and these responses mentioned contacting one’s grandmother to evaluate their home energy system, and the Philadelphia School District giving out hotspots during the pandemic to strengthen wifi connection. It’s important to note that some responses contained multiple themes. 

The data was produced by the Shifting Energy Demands in COVID-19 Survey - Overview, which was administered to 83 people over a fourteen week period between December 2020 and March 2021. Visit the Winter 2020 Shifting Energy Demands in COVID-19 - Survey Results page to view more data from our survey. The project is approved by Drexel’s IRB.