PGW switched to a new online accounts system in July, which requires every user to re-register. Some paperless customers expressed frustration on social media, saying they didn’t know anything about the switch. Of the roughly 94,000 people who use the online portal to pay and track their gas bills, about two-thirds had set up their new account by the end of August, according to spokesperson Richard Barnes.
Max Marin, "Can’t get into your PGW account? 94,000 customers have to re-register after online update", contributed by Morgan Sarao, The Energy Rights Project, Platform for Experimental Collaborative Ethnography, last modified 7 September 2021, accessed 18 September 2021.