**If yes to Q20** What did you do to address these disruptions? (Q20A)

This chart reflects survey results from Question 20a of the Spring 2020 survey, which asks “If yes to Q20, What did you do to address these disruptions?” The responses to this question were open ended, and there were forty-four responses to this question. Responses to this question were thematically coded, with all responses fitting into one or more of the following themes:

• Waited it out
• Contacted utility company
• Contacted landlord
• Contacted technician
• Contacted elected officials
• Took adaptive measures

Twenty-two responses mentioned “waiting out” the service disruption or, in other words, not taking any measures to address the disruption. Fourteen responses mentioned taking adaptive measures to adjust their living conditions to the disruption, such as turning on an internet hotspot, avoiding using certain appliances in their home, or going elsewhere to access energy until the disruption was resolved. Twelve responses mentioned contacting one’s utility company, five responses mentioned contacting a technician, and one response mentioned contacting elected officials. It’s important to note that some responses contained multiple codes, as some respondents discussed multiple energy service disruptions. Two contacted a landlord.

The data was produced by the Shifting Energy Demands in COVID-19 Survey - Overview, which was administered to 86 people over a six week period in May-June 2020. Visit the Shifting Energy Demands in COVID-19 - Survey Results page to view more data from our survey. The project is approved by Drexel’s IRB.