Connecticut Public Utilities Regulatory Authority (PURA) Chair Gillet said she is not interested in utilities' excuses in not providing reliable service. Eversource has to deal with electricity service and other services it provides, many calling it a monopoly of services. In a 2018 grid-modernization study on investor-owned utilities' service reliability, costs, and customer satisfaction, Eversource and its subsidiaries all ranked at the bottom. Frey calls for breaking up Eversource monopoly given its service has become too broad to be reliable. In nine states, community power organizations are allowed to replace investor-owned utilities, keeping prices at or below investor-owned utilities. Isaias demonstrated Eversource cannot keep service reliability. PURA is investigating community power agencies to understand best future practices at the basis of potential new legislation.
Peter Milman and Samuel Golding, "Connecticut needs to make big changes in ‘who does what’ in the electric power industry", contributed by Briana Leone, The Energy Rights Project, Platform for Experimental Collaborative Ethnography, last modified 20 August 2020, accessed 11 December 2023. https://energyrights.info/content/connecticut-needs-make-big-changes-‘who-does-what’-electric-power-industry