Electric Company

Calling the Seven Major Pennsylvania Electric Companies' About COVID -19 Response


On April 9th, I called PECO's customer service line to ask a few questions pertaining to their response to COVID-19. After calling, I was told that nobody in the office could help me, but they gave me an email address. After sending an email with my questions...Read more

Utility Company Calling Script

Hi, my name is ________________. I’m a researcher with Drexel University in Philadelphia. I’m conducting a survey of utility company responses to the COVID-19 pandemic. I’m calling to see if there is someone in your company that could answer a...Read more

PECO Extending Customer Support to Ensure All Residents Have Safe and Reliable Service During this Critical Time

On March 23rd, 2020, PECO released this press release. In it, they acknowledged that Governor Tom Wolf's order for all non-essential businesses to close will result in more people staying home. They stated that they will be working "with customers who have had their service disconnected to...Read more

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