**If yes to Q21** What did you do to address these disruptions? (Q21A)

This chart reflects results from Question 21A of the Spring 2020 survey, which asks “If yes to Q21, what did you do to address these disruptions?” The responses to this question were open ended, and there were thirty-seven responses. Responses to this question were thematically coded, with all responses fitting into one or more of the following themes:

• Waited it out
• Contacted utility company
• Contacted landlord
• Took adaptive measures
• Other

Twenty responses mentioned taking adaptive measures to adjust to or address the disruption, such as upgrading their internet package and restarting their air conditioning unit. Sixteen responses mentioned “waiting it out”, or in other words not taking any measures to address the disruption. Four responses mentioned contacting one’s utility company, two responses mentioned contacting their landlord, and one response was designated as “other”, as the respondent knew about the disruption in advance and planned around the disruption. It’s important to note that some responses contained multiple codes, as some respondents discussed multiple energy service disruptions. 

The data was produced by the Shifting Energy Demands in COVID-19 Survey - Overview, which was administered to 86 people over a six week period in May-June 2020. Visit the Shifting Energy Demands in COVID-19 - Survey Results page to view more data from our survey. The project is approved by Drexel’s IRB.